tb66 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how tb66 collects, uses, stores, shares, and protects the personal data of individuals who use the tb66 platform, including the website at tb66.io, all associated betting and gaming services, payment processing features, and customer support channels.

This Policy applies to all registered account holders, prospective users who browse the tb66 website without registering, and any individual who contacts tb66 via email or live chat. By accessing or using the tb66 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy should be read in conjunction with the tb66 Terms & Conditions, which are incorporated by reference. Where there is any conflict between this Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall prevail in respect of personal data matters.

2. Data Controller

For the purposes of data protection law, tb66 acts as the data controller in respect of personal data collected through the tb66 platform. As data controller, tb66 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data protection concern, you may contact tb66 directly using the contact information provided in Section 15 of this Policy.

3. Data We Collect

tb66 collects personal data that is necessary to provide a safe, compliant, and high-quality betting and gaming experience. The categories of personal data we collect include, but are not limited to, the following:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify the 21+ age requirement);
• Gender (where voluntarily provided);
• Nationality and country of residence;
• National Identity Card (NID) number or passport number submitted during KYC verification.

3.2 Contact Data

• Email address (used for account communications and support);
• Mobile phone number (used for account security and payment verification);
• Residential address, including district and division within Bangladesh.

3.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile banking account numbers linked to your tb66 account;
• Bank account details where bank transfer is used as a payment method;
• Deposit amounts, dates, and reference numbers;
• Withdrawal requests, amounts, and processing status;
• Betting and gaming transaction history, including wager amounts, selections, odds, and outcomes.

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session duration, pages visited, and features accessed on the tb66 platform;
• Login timestamps and activity logs;
• Cookie and tracking technology data (see Section 8).

3.5 Communications Data

• Records of live chat conversations with tb66 support staff;
• Email correspondence submitted to [email protected];
• Any feedback, complaints, or dispute submissions made through official tb66 channels.

4. How We Collect Your Data

tb66 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a wager, participate in a promotion, or contact our support team;
• Automatically — through cookies, server logs, and tracking technologies when you access and interact with the tb66 website;
• From third-party payment providers — such as bKash, Nagad, Rocket, and Upay, who may share transaction confirmation data with tb66 as part of payment processing;
• From identity verification services — third-party KYC and fraud prevention providers who assist tb66 in verifying user identities and detecting suspicious account activity;
• From fraud and security monitoring tools — automated systems that analyse login behaviour, device fingerprinting, and betting patterns for security and compliance purposes.

5. Legal Basis for Processing

tb66 processes your personal data on one or more of the following legal bases:

Where processing is based on your consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Data

tb66 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and administering your tb66 account, including processing login requests, resetting passwords, and updating account settings;
• Service delivery: Processing deposits and withdrawals, settling wagers, crediting promotional bonuses, and providing access to casino and sports betting products;
• Identity and age verification: Confirming that you meet the 21+ age requirement and verifying that your identity matches the information provided during registration;
• Fraud prevention and security: Detecting and preventing fraudulent account activity, bonus abuse, money laundering, and unauthorised access;
• Responsible gaming: Monitoring betting behaviour for indicators of problem gambling and, where necessary, applying account limits or initiating responsible gaming interventions;
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance through live chat and email;
• Legal and regulatory compliance: Fulfilling obligations under applicable laws, retaining records required for audit purposes, and cooperating with legitimate regulatory or law enforcement requests;
• Marketing communications: Sending promotional offers, bonus notifications, and event-based communications (such as BPL season or Eid promotions) to users who have opted in to receive such messages;
• Platform improvement: Analysing usage data and feedback to improve the quality, performance, and features of the tb66 platform.

7. Data Sharing and Disclosure

tb66 may share your personal data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks receive the transaction data necessary to process deposits and withdrawals to and from your tb66 account;
• KYC and identity verification providers: Third-party identity verification services may process your name, date of birth, and identity document data to complete KYC checks on tb66's behalf;
• Fraud prevention and security vendors: Specialist security and anti-fraud providers may receive device and behavioural data to support tb66's fraud detection operations;
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe may receive a session identifier to initialise game sessions; they do not receive your full identity or financial data;
• Legal and regulatory authorities: tb66 will disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or court order;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of tb66's assets, user data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom tb66 shares personal data are contractually bound to process that data solely for the purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection requirements.

8. Cookies and Tracking Technologies

8.1 What Cookies We Use

The tb66 website uses cookies and similar tracking technologies to provide core platform functionality, improve user experience, and gather analytics data. The categories of cookies used are as follows:

8.2 Managing Cookies

Essential cookies are necessary for the tb66 platform to function and cannot be disabled without impairing core services. Non-essential cookies (analytics and preference categories) may be declined or removed through your browser settings at any time. Please note that disabling non-essential cookies may affect the quality of your experience on tb66. Instructions for managing cookies in commonly used browsers are available through the browser's help documentation.

9. Data Retention

tb66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce agreements. The general retention periods applied by tb66 are as follows:

• Active account data: Retained for the full duration of your account's active status plus a minimum period of five (5) years following account closure, in line with standard financial record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction;
• Support and communications records: Retained for two (2) years from the date of the last communication, unless the communication relates to an open dispute or investigation;
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, except where extended retention is required for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a manner that it can no longer be associated with an identifiable individual.

10. Data Security

tb66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the tb66 servers;
• Tokenised payment processing — raw payment credentials such as mobile banking PINs are never stored by tb66; only tokenised references are retained;
• Access controls — personal data is accessible only to tb66 staff and authorised third-party processors who have a documented, legitimate need to access it in the performance of their duties;
• Encrypted data storage — sensitive data held in tb66 databases is encrypted at rest using industry-standard encryption protocols;
• Regular security audits — tb66 conducts periodic vulnerability assessments and penetration tests to identify and remediate potential security weaknesses;
• Incident response procedures — tb66 maintains a documented data breach response plan; in the event of a confirmed breach affecting your personal data, you will be notified within a reasonable timeframe.

11. Your Rights Over Your Personal Data

Subject to applicable law, you hold the following rights with respect to your personal data held by tb66. To exercise any of these rights, please contact our support team via live chat or at [email protected].

tb66 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. tb66 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

12. International Data Transfers

As an offshore platform serving players across Bangladesh, tb66 may transfer personal data to servers and service providers located outside of Bangladesh. Where such transfers occur, tb66 ensures that appropriate safeguards are in place to protect your data to a standard that is at least equivalent to the protections described in this Privacy Policy. These safeguards may include contractual data protection clauses binding the recipient to maintain appropriate security and processing standards.

By using the tb66 platform, you acknowledge that your personal data may be transferred to, stored, and processed in jurisdictions outside Bangladesh. tb66 will always ensure that any such transfer is conducted with your data's security and integrity as the primary consideration.

13. Children and Minors

tb66 is strictly an adult platform. Access to the tb66 platform is prohibited for individuals under the age of 21. tb66 does not knowingly collect, store, or process personal data belonging to individuals under 21 years of age.

If tb66 becomes aware or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, tb66 will take immediate steps to verify the individual's age, suspend the associated account, and delete the relevant personal data from its systems, unless retention is required by law in connection with an investigation.

If you are a parent or guardian and you believe your child under the age of 21 has created a tb66 account or submitted personal data to tb66, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

14. Changes to This Privacy Policy

tb66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where a material amendment is made, tb66 will publish the updated Policy on the tb66 website with a revised effective date. For significant changes that materially affect your rights, tb66 will endeavour to provide advance notice via account notification or email.

The current version of this Privacy Policy is always accessible on the tb66 website. The effective date at the top of this document reflects the date of the most recent revision. Continued use of the tb66 platform after the publication of an updated Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data tb66 holds about you, please reach our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the tb66 website at tb66.io
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat responses are provided immediately during staffed hours. Email responses are provided within 24 hours.

All data rights requests and privacy-related enquiries are handled in English. Our team serves users across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.